Anonymous
map-marker Charlotte, North Carolina

Do not waste your time

They do not stand behind their work
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Reason of review:
Poor customer service
Anonymous

They know what they are doing.

I have a very, very old riding mower that I love. Park Seneca has kept it running year after year. The routine maintenance and pick up service gets an A PLUS from me. Nothing further needs to be said. {{Redacted}}
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Reason of review:
Good quality
Anonymous
map-marker Charlotte, North Carolina

NO way to treat a customer.

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The place is dirty and smells of cigarette smoke. I brought my riding mower in for a no start issue. I put down 80.00 deposit. I was called out by the mechanic after 1 minute and showed that a safety switch was not depressed. Instead of a NO CHARGE fee to build future business, I was charged 40.00 for 1 minute of work. Very CHEAP and low class!! The place is dirty and smells of cigarette smoke. I brought my riding mower in for a no start issue. I put down 80.00 deposit. I was called out by the mechanic after 1 minute and showed that a safety switch was not depressed. Instead of a NO CHARGE fee to build future business, I was charged 40.00 for 1 minute of work. Very CHEAP and low class!!
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Loss:
$40
Reason of review:
Poor customer service

Preferred solution: Full refund

2 comments
Guest

They fixed your problem, though, right, and it didn't take them three weeks.

No.

They got you on your way right away, and at less than the normal minimum shop rate. Good luck finding another shop that will be as fast and honest and won't charge you anything for their expertise.

Machele Imf

I assume the mower came with a manual but you neglected to read it. All businesses are in business to make money and instead of admitting your neglect in reading how to operate the mower you now want to blame Park Seneca for your neglect.

Next time you buy a piece of machinery---or anything---READ the manual before you try to fumble around using it!

And, what does the smell of cigarette smoke have to do with anything---other than a rant by you over how very dumb you were made to look for not reading the operating manual? This is how we learn, mate.

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Anonymous

Park Seneca Lawnmower - Riding Mower Repair Review

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I took my riding mower to Park Seneca and the charged me $75 just to look at mower and then proceeded to tell me i needed $320 of work on my riding mower that wasnt even worth $250 when fixed. All i asked them to do is change deck belt and sharpen blades! The mechanic told me it was the law to fix everything not just one thing or what the customer wants. You cant make this *** up , these people are *** ***. So now im out $75 , plus they didnt fix anything just told me what i already knew about my riding mower. PARK SENECA LAWN MOWER SHOP IS THE WORST PLACE TO TAKE ANYTHING. THEIR SERVICE PEOPLE SUCK AND THEY DONT SERVICE NOTHING . I CALLED AROUND AND THERE THE MOST EXPENSIVE PLACE TO GO. STEEL CREEK LAWN SERVICE IS THE WAY TO GO! *** PARK SENECA LAWN MOWER SHOP, THEY CAN ALL *** ***, ***!!!!!!!!!!!!!!!!!!!!!!!!
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Reason of review:
Pricing issue
Anonymous
map-marker Pretoria, Gauteng

Park Seneca Lawnmower Services Review from Pretoria, Gauteng

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This place is the worst. I took my blower there and they charged me $25 initially. The repair was done and the total was 65.00. I took it home and it wouldn't start. I took it back and they wanted another 25.00. They said it was repaired but not tested. I reluctantly let them check it and they said it wasn't worth fixing. I should have known when I saw the used equipment for sale for *** near the same price as Lowes/ Home Depot
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Reason of review:
Pricing issue
2 comments
Guest

These guys suck! 2 leaf blowers and 2 chain saws serviced.

They are all worse than before they were dropped off for service.

DONE!

Guest

Crooks for sure. They do not stand by their repairs and they take forever and are very expensive.

If something is wrong with the item that they fixed they charge another $25 to look at it. Then you get another bill for work plus the $25

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Anonymous
map-marker Monmouth, Oregon

Mower Review

Took mower in for Simple repair. Was there for over a month. When I called to inquire about my mower they told me it would be 800.00 to repair over and above the 30.00 simple repair. They even left it sitting out in the rain and ruined the starter.. This place Sucks!!! I don't recommend.. They ate so dishonest..
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Anonymous
map-marker Charlotte, North Carolina

BAD BUSINESS

No notice in any way shape or form given of $25 dollar charge to bring mower in for review. No signs in office, no statement made at dropoff or on the receipt. Mower came back in worse condition than it went in. Estimates for repair had little or nothing to do with problem identified by customer and exceeded original cost of mower. Tough to be mad a little old lady at counter but the aggressiveness of mechanics made up for her skilled passivity. Mechanics all but called customer a liar and refused to allow access to the mechanic that presumably made the inspections.
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Loss:
$25
1 comment
Guest

Just took same mower to another shop. repaired it as I waited.

cleaned carb, and adjusted idle speed.

runs like new. BEWARE of Park Seneca Mower Repair.

Anonymous
map-marker Charlotte, North Carolina

COMPANY COMPLAINING ABOUT A CUSTOMER

I WORK AT THIS LAWNMOWER REPAIR PLACE HAD A CUSTOMER GET PISSED AT ME ON THE PHONE FOR TELLING HIM THERE IS A CHARGE OF $25 FOR OUR MECHANIC TO DIAGNOIS THE MOWER BUT THE MECHANIC HAS TO BE PAID FOR HIS TIME. CUSTOMER TOLD US WHAT HE SAID WAS WRONG BUT THE MECHANIC FOR MORE WRONG WITH IT SO IT IS SO NICE TO BE SWORE AT WITH ALL THE BAD WORDS IN THE BOOK AND THE CUSTOMER CALLS YOU A CROOK AND YOU TRY TO EXPLAIN WHAT THE MECHANIC FOUND AND CUSTOMER WOULD NOT LISTEN-IT WOULD BE NICE IF CUSTOMERS WOULD UNDERSTAND
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